Shipping & Returns Policy

Welcome to Scentmatic.

We are dedicated to providing a seamless shopping experience for our customers.
Please review our comprehensive shipping and return policy below, which outlines the procedures and guidelines for delivery, returns, and refunds.

Shipping Policy

Delivery Timeframe

Estimated Delivery: We aim to deliver your orders within 1 to 4 business days from the date of order confirmation.
Shipping Schedule: Orders are not shipped on Fridays. Any orders placed on Fridays, weekends, or public holidays will be processed on the next business day.

Damaged Products

If you receive a damaged product, please email us at scentmaticeg@hotmail.com within 3 days of receiving your shipment.
Provide detailed information and attach a clear picture of the damaged product.
Replacements: Replacements will only be issued if a clear picture of the damage is provided.

Wrong Fragrance

In the event that you receive the wrong fragrance, please contact us within 3 days of receiving your shipment.
Email us at scentmaticeg@hotmail.com with details and a picture of the product received.

Shipping Fees

All shipping fees paid for the original order are non-refundable.
Return shipping is the responsibility of the customer unless we made an error in the shipment or the goods arrived damaged.

Lost or Stolen Shipments

Scentmatic is not responsible for shipments claimed to be lost or stolen after delivery has been confirmed by the shipping carrier to the address provided by the customer.
If you believe your shipment has been lost or stolen, please contact the shipping carrier directly to file a claim.

Return & Exchange Policy

Return Policy Statement

Orders are not returnable. Our niche and designer fragrance samples are 100% guaranteed by Scentmatic to be genuine and authentic perfumes, hand decanted from the original manufacturer's bottle.
We cannot guarantee products once they have been opened or used, and therefore, we do not accept returns.

Refund Requests

To request a refund for eligible items, please contact our Customer Support Team at scentmaticeg@hotmail.com within 5 days of delivery.
Provide your order number and a detailed explanation of the refund request.
Our Customer Support Team will review your request and provide instructions for returning items if necessary.
Refunds: Refunds will be issued using the original payment method. Please allow 7-10 business days for processing after we receive the returned items.

Transaction Posting

Kindly allow 3-5 business days for any transaction related to refunds or replacements to post to your account.